Oxford County Long-Term Care Nutritional Services Review 2023 Woodingford Lodge

Spring 2022 – January 2023

The Oxford County Long-Term Care Nutritional Review was conducted to review the quality and cost-efficiency of the existing nutritional service delivery at Woodingford Lodge’s three long-term care sites (Woodstock, Tillsonburg, Ingersoll).

Municipal Modernization Funding supported the third-party review of the current state of nutritional (food) services at Woodingford Lodge with the aim of providing recommendations for improvement. The review found that generally Woodingford is providing high-quality meals to residents, but could consider more menu choices and operating the current café on a daily basis with help from residents. The review also includes recommendations for managing food services supplied by the Tillsonburg and Ingersoll hospitals at Woodingford sites in those communities. While the review’s main focus was on nutrition, it further recommended the development of a Ten-Year Master Plan for Woodingford Lodge, development of a business case for a Specialized Behavioral Unit, and an expansion of long-term care beds at Woodingford.

Oxford County long-term care Nutritional Services Review 2023 Woodingford Lodge - Final Report

Abstract: Municipal Long-Term Care Home Nutritional Services Review | Council report WDFL 2023-02 Nutritional Services Review Final Report

County of Oxford Subsidized Housing Optimization Review

June 2022 – December 2022

The County of Oxford Subsidized Housing Optimization Review was conducted to identify efficiencies and opportunities for process improvements within Housing Services, with a focus on reducing and eliminating potentially duplicative processes and/or process tasks.

Municipal Modernization Funding was used to engage independent, third-party consultant KPMG LLP (KPMG) to conduct the review. Overall, the final report identified inefficiencies that could be addressed through policy and process improvements. A key recommendation of the report is to consolidate the multiple software systems currently in use in the Housing program for oversight of wait lists and property management functions, including pre-authorized payments, receipts, audits, reporting and more. This would make the various processes involved in serving subsidized housing clients more streamlined, accurate and efficient.

County of Oxford Subsidized Housing Optimization Review – Final Report

Abstract: County of Oxford Subsidized Housing Optimization Review

Joint Water and Wastewater Service Delivery Review

October 2021 - February 2022

The Water and Wastewater Service Delivery Review is a joint project between Oxford County, the Town of Tillsonburg and the City of Woodstock to examine the current service delivery model for water distribution and wastewater collection compared to several alternate service models based on a variety of operational, financial, risk and organizational metrics.

Modernization funding was used to engage an independent consultant to conduct the review. The final report recommends the County assume all operating authority responsibility based on the assessed overall benefit to the County and its residents. This model offers significant annual operating and maintenance savings and requires relatively minor one-time transition capital costs.

Joint Water and Wastewater Service Delivery Review- Final Report
Abstract: Joint Water and Wastewater Service Delivery Review

Oxford Regional Transportation Network Operations and Maintenance Service Delivery Review

October 2021 - February 2022

The Transportation Network Service Delivery Review is a joint project between Oxford County and its area municipalities to determine the most appropriate and cost-effective way of operating and maintaining the regional transportation network in Oxford County while maintaining or improving service levels.

Modernization funding was used to engage an independent consultant to conduct the review. The final report analyzed the County's current transportation service delivery model against three alternative service delivery models (centralized, localized and full asset download). The analysis considered operating, staffing and equipment impacts of each scenario. In addition to the scenario analysis, the consultant identified seven recommendations and developed a high-level prioritization plan for the County.

Oxford Regional Transportation Network Operations and Maintenance Service Delivery Review - Final Report
Abstract: Transportation Network Service Delivery Review 

Oxford, Elgin and Perth Counties Joint Municipal Paramedic Service Deployment Review​

September 2021 – February 2022

The Paramedic Services Deployment Review is a joint project between Oxford, Elgin and Perth counties to review existing paramedic service deployment plans and operational strategies, examine effectiveness in terms of service and performance, and identify alternative approaches to improve levels of service and possible cost savings.

Modernization funding was used to engage an independent consultant to conduct the review. The final report made several recommendations, including the creation of an ongoing working group to oversee the implementation of multiple service-sharing agreements.

Joint Municipal Service Deployment Review - Final Report (March 2022)

Joint County of Oxford, Town of Ingersoll and Town of Tillsonburg AP Digitization Process Review project

July 2021 – December 2021

The Accounts Payable Digitization Feasibility Review is a joint project among Oxford County, Town of Ingersoll and Town of Tillsonburg that is focused on finding efficiencies in how the municipalities manage accounts payable (how bills and payments are tracked, processed and paid).

Modernization funding was used to fund an independent consultant’s report that looked for efficiencies in staff time and physical storage used to manage the accounts payable process. The final report, which projected staff time savings of up to 43%, made a number of recommendations, including use of a robotic automation process and a business continuity plan to support these services.

AP Process Digitization - Final Report  (Dec 21, 2021)  
Abstract: AP Digitization Process Review (Jan 2022)