Billing
Oxford County currently provides water services for 21 communities with approximately 31,500 customers and wastewater services for 11 communities with approximately 29,000 customers. The County does not directly bill residents, but instead uses a third-party billing provider to charge and collect water and wastewater fees.
If you have a question about your water services bill, please contact the billing provider for your area.
Billing providers
Contact and hours of operation
Mon - Fri: 8:30 AM to 4:30 PM
- 1-877-485-6050
- customerservice@erthsolutions.com
- ERTH Solutions, PO Box 271, Dorchester, ON, N0L 1G0
- Billing portal: www.erthsolutions.com
About ERTH Solutions
ERTH Solutions is a third-party billing agent that has been providing water and wastewater billing services on behalf of Oxford County since 2000. ERTH Solutions currently provides utility and municipal billing services to more than 250,000 customers in over 25 communities across Ontario. As part of the ERTH group of companies, the ERTH Solutions brand is used to provide water and wastewater billing services to customers of Woodstock.
Separate from ERTH Solutions, ERTH Power Corporation is the local electricity distributor servicing the municipalities of Ingersoll, Thamesford, Otterville, Norwich, Burgessville, Beachville, Embro and Tavistock within Oxford County. Please refer to your bill to ensure payment is made to the correct company.
For more information about ERTH Solutions, visit www.erthcorp.com/erthsolutions.
Contact and hours of operation
Mon - Fri: 8:30 AM to 4:30 PM
- 519-688-3009
- csr@tillsonburg.ca
- Tillsonburg Hydro, 10 Lisgar Ave, Tillsonburg, Ontario, N4G 5A5
- Billing portal: www.tillsonburghydro.ca/account-services/customer-care-portal/
About Tillsonburg Hydro
Tillsonburg Hydro Inc., or THI for short, is a local energy distribution company committed to maximizing value to stakeholders through innovative solutions.
THI is 100% owned by the Town of Tillsonburg and operated as a regulated company under the auspices of the Ontario Energy Board. It serves serve more than 7,500 customers in a 22 square kilometre service area.
Tillsonburg Hydro's vision is to deliver electricity through safe, dependable, cost-effective and environmentally responsible practices. For more information visit www.tillsonburghydro.ca
Contact and hours of operation
Mon - Fri: 8:30 AM to 4:30 PM
- 519-485-1820 | Toll-free 1-877-850-3128
- info@erthpower.com
- P.O. Box 157, 143 Bell Street, Ingersoll, Ontario, N5C 3K5
- Billing portal: www.erthpower.com/your-home/sign-into-your-account/
About ERTH Power
ERTH Power Corporation provides safe, reliable electricity distribution services to over 25,000 residential and commercial customers within its licensed boundaries. Areas that ERTH Power currently service include the municipalities of Aylmer, Port Stanley, Belmont, Ingersoll, Thamesford, Otterville, Norwich, Burgessville, Beachville, Embro, Tavistock, Clinton, Mitchell, Dublin and Goderich. For further details on ERTH Power Corporation, please visit www.erthpower.com