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Service Excellence

Strategic Direction 5: A County that performs and delivers results

 

Customer service has been an area of focus—and pride-- for the County for many years. The “Service Excellence” strategy represents a the next step in our customer service philosophy, in which regard for our citizens and each other is ingrained in everything we do.

 

Our strategy

  • Create a culture of service excellence
  • Educate staff about service standards
  • Get better quality of feedback on customer service

Download the Service Excellence strategy book

 

 

More information

 

Contact Customer Service

 

 

 

For employees

 

Download the printable Service Excellence reference sheet
Download the Service Excellence poster


 

 


COVID-19: Oxford County follows guidance from Southwestern Public Health and the Government of Ontario. See updates on our programs and services at www.oxfordcounty.ca/COVID-19